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General Information

Course ID (CB01A and CB01B)
BUSD056.
Course Title (CB02)
Human Relations in the Workplace
Course Credit Status
Credit - Degree Applicable
Effective Term
Fall 2023
Course Description
This course examines human relations and behavior in organizations, emphasizing personal and interpersonal relationships. Students will learn about motivation, communication skills, leadership skills, emotional and physical wellness, diversity, and ethical behavior for promoting effectiveness on the job.
Faculty Requirements
Course Family
Not Applicable

Course Justification

This course meets a general education requirement for °®¶¹´«Ã½ and CSU GE. It is CSU transferable. It is required for students seeking to earn their A.A. degree in Business Administration. This course provides students with an understanding of how motivation, communication skills, leadership skills, emotional wellness, physical wellness, diversity, and ethical behavior promote effectiveness on the job.

Foothill Equivalency

Does the course have a Foothill equivalent?
No
Foothill Course ID

Course Philosophy

Formerly Statement

Course Development Options

Basic Skill Status (CB08)
Course is not a basic skills course.
Grade Options
  • Letter Grade
  • Pass/No Pass
Repeat Limit
0

Transferability & Gen. Ed. Options

Transferability
Transferable to CSU only
°®¶¹´«Ã½ GEArea(s)StatusDetails
2GEX°®¶¹´«Ã½ GE Area E - Personal DevelopmentApproved
CSU GEArea(s)StatusDetails
CGEXCSU GE Area E - Lifelong Learning and Self-Development (Non-Activity)Approved

Units and Hours

Summary

Minimum Credit Units
5.0
Maximum Credit Units
5.0

Weekly Student Hours

TypeIn ClassOut of Class
Lecture Hours5.010.0
Laboratory Hours0.00.0

Course Student Hours

Course Duration (Weeks)
12.0
Hours per unit divisor
36.0
Course In-Class (Contact) Hours
Lecture
60.0
Laboratory
0.0
Total
60.0
Course Out-of-Class Hours
Lecture
120.0
Laboratory
0.0
NA
0.0
Total
120.0

Prerequisite(s)

Corequisite(s)

Advisory(ies)

EWRT D001A or EWRT D01AH or ESL D005.

Limitation(s) on Enrollment

Entrance Skill(s)

General Course Statement(s)

(See general education pages for the requirements this course meets.)

Methods of Instruction

Lecture and visual aids

Discussion of assigned reading

Collaborative learning and small group exercises

Assignments

  1. Oral
    1. Small group discussions of course content with emphasis on cases and experiential exercises
    2. Class discussions
    3. Small group presentations of course material
  2. Written
    1. Term paper involving research of one or more Human Relations themes, position statement(s), and presentation in class.
    2. Assignments requiring written responses demonstrating knowledge of the course material
  3. Reading
    1. Assigned readings from text
    2. Library research
    3. Harvard Business Review

Methods of Evaluation

  1. Group participation that demonstrates the use of professional communication skills appropriate to the workplace
  2. Case analysis and discussions used to evaluate critical thinking skills and application of course concepts
  3. Term paper that demonstrates detailed comprehension of human relations concepts and writing standards appropriate to a professional workplace.
  4. Essay and/or multiple-choice exams to show knowledge and comprehension of course concepts

Essential Student Materials/Essential College Facilities

Essential Student Materials: 
  • None.
Essential College Facilities:
  • None.

Examples of Primary Texts and References

AuthorTitlePublisherDate/EditionISBN
Lussier, R. (2019). Human Relations in Organizations: Applications and Skill Building (11th edition). New York, NY: McGraw-Hill Education.
Reece, B.L., and Reece, M.(2017). Effective Human Relations: Interpersonal and Organizational Applications(13th edition). Boston, MA: Cengage Learning.
Dias, L.P.(2015). Human Relations (2nd edition). Irvington, NY: Flatworld Knowledge. (Online creative commons PDF version retrieved from www.saylor.org/books)

Examples of Supporting Texts and References

AuthorTitlePublisher
Lamberton,L. & Minor-Evans, L.(2019). Human Relations (6th edition). New York,NY:McGraw-Hill Education.
DuBrin, A.(2015). Human Relations: Interpersonal Job-Oriented Skills (12th edition). Upper Saddle River, NJ: Pearson.
Harvard Business Review

Learning Outcomes and Objectives

Course Objectives

  • Define the purpose of effective human relations and examine its historical movement and the contributions of minorities to human relations.
  • Identify the components of individual behavior and its effect on an organization.
  • Evaluate and apply the basic motivational models affecting human behavior in a diverse work environment.
  • Examine the communication skills necessary for effective interpersonal relationships in a multicultural work environment.
  • Examine health issues in the workplace
  • Analyze the fundamentals of group behavior and leadership within a group.
  • Compare and assess different leadership styles.
  • Examine and explain diversity issues in today's work environment.
  • Identify and explain cultural barriers, and solutions to alleviate this problem.
  • Identify and analyze the effect of ethical behavior in a multi-cultural workplace.
  • Discuss current trends and developments affecting the future of human relations in the workplace.

CSLOs

  • Apply human relations theories to varied workplace situations and discuss the likely results.

  • Describe the impact of employees' human relations skills, ethical choices, attitudes, and physical and mental wellbeing on the success of an organization.

  • Make ethical decisions by demonstrating personal and organizational social responsibility.

  • Describe the value of diversity in today's workplace.

Outline

  1. Define the purpose of effective human relations and examine its historical movement and the contributions of minorities to human relations.
    1. Define human relations and demonstrate importance of interpersonal relationships to organizational effectiveness.
    2. History of the human relations movement
    3. Organizational and people objectives in a work environment
    4. Contemporary issues that affect both organizations and people in a multicultural organizational environment
  2. Identify the components of individual behavior and its effect on an organization.
    1. Nature of individuals
    2. Different values
    3. Perception
    4. Attitudes
    5. Personality
  3. Evaluate and apply the basic motivational models affecting human behavior in a diverse work environment.
    1. Definitions and process
    2. Development of motivational models
    3. Contributions of women and minorities.
    4. Application of motivation theories
    5. The need hierarchy
    6. Two-factor theory
    7. Expectancy theory
    8. Motivating a diverse workforce
  4. Examine the communication skills necessary for effective interpersonal relationships in a multicultural work environment.
    1. The communications process
    2. Developing successful communication skills and maintaining a professional image.
    3. Language and communication styles of various cultures
    4. Identifying and evaluating non-verbal communications
    5. Use of technology in communications
  5. Examine health issues in the workplace
    1. Maintaining physical and emotional health
    2. Managing stress and anger
    3. Organizational programs to promote wellness
  6. Analyze the fundamentals of group behavior and leadership within a group.
    1. Definitions and characteristics of group behavior.
    2. Requisites for successful intra and inter-group relationships
    3. Factors that mitigate group performance
    4. Group interaction in a multicultural environment
    5. Gender differences
  7. Compare and assess different leadership styles.
    1. Explore definitions of leadership
    2. Power and methodology
    3. Styles
    4. Contingency/situational styles
    5. Elements of success
  8. Examine and explain diversity issues in today's work environment.
    1. Prejudice and discrimination
    2. Diversity issues
    3. Overcoming prejudice
    4. Gender issues
    5. Age discrimination
    6. Ethnicity issues
    7. Issues with employees with disabilities
    8. Affirmative action and employment
    9. Government's role
  9. Identify and explain cultural barriers, and solutions to alleviate this problem.
    1. Understanding different cultures
    2. Globalism
    3. Differences in political climates
    4. Differences in ethical standards
  10. Identify and analyze the effect of ethical behavior in a multi-cultural workplace.
    1. Character and integrity
    2. Personal values
    3. Value conflict
    4. Ethical decisions
    5. Avoiding corporate crime
  11. Discuss current trends and developments affecting the future of human relations in the workplace.
    1. The enlightened manager
    2. Specific trends
    3. The multicultural workplace
    4. Goals of firms and individuals
    5. Empowerment
    6. Careers
    7. Skills for tomorrow's workforce
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